Uber, the ride-hailing app, is starting to become more and more popular, but unless you are an UberX VIP rider, you might not know about all the available features. Make your next ride smoother than your last with our round-up of features you might have missed…
9 useful Uber features you should know about:
Stops when you need them
You’re heading out for a weekend away and want to grab your friend en route to the airport, or going home after dinner and need to drop off the party on the way. No problem! Uber allows you to add multiple stops along your route, which means you no longer have to edit your destinations while on a trip.
To access the feature, choose your adventure, tap the “+” next to the “Where To” destination box to add stops at any point before or during your trip. You can also add, change or remove the destination from the ‘on trip’ screen accessible on the app.
Access to 24/7 support all over the world
Did you know you can get a prompt response to your queries at the tip of your fingers? You have access to global network of support centres to provide 24/7 support all over the world.
Whether you are having a technical issue, were charged incorrectly or left something in a vehicle, your issue can get resolved in the in-app help section, which can be accessed within your Uber app by tapping the menu icon (three bars) in the top left-hand corner of your app. You can then tap on the “help” icon, scroll down and report your issue.
A gift that will never collect dust
Don’t know what to get a friend for their birthday? The Uber Gift card is a useful and convenient present to consider. Who wouldn’t appreciate a free ride across the city or having a meal delivered at Uber speed? Yes, please…
Gift cards are available at Checkers, Shoprite and Pick n Pay stores nationwide and are available in R100 and R200 cards, and are directly redeemable through the app. How much easier could it get?
Make someone’s day at the tap of a button!
An Uber ride is like having your own chauffeur and there is no better way to show gratitude for a safe and enjoyable ride then dishing out a compliment. The Uber app allows you to leave a compliment that will show up on the driver’s home screen to let them know.
Or, show your appreciation with a tip…
You can reward great service from your Uber driver and Uber Eats by giving them a monetary tip.
At the end of each trip, Uber and Uber Eats users will be given the option of various values of tipping, or a customisable amount to their driver or courier. These options will be made available below the rating and compliments section and will remain completely optional. Payments will be deducted from the rider’s registered credit card or cash paying customers are free to tip an additional amount of their choice.
How to tip your driver or courier:
- Download the latest version of the app, or make sure your current app is updated.
- Add a tip after rating your trip. Select from a range of preset amounts or enter a custom amount.
- Tap Done to send your tip.
- Tips will go directly to the driver or courier, and Uber will not receive any service fees from this.
Making connections easier
Every great ride starts with the pickup, which is why you can chat with your driver (or give them a call) directly from the app.
To chat with your driver en route to collect you, go to the Uber feed and tap “contact” and then “chat.” When your driver receives a chat from you, it will be read aloud to them. Drivers can acknowledge receipt with one tap to their app to send a “thumbs up” to your app.
Ride in style at no extra cost
Loyal riders can ride in style with uberX VIP, which allows a select few in South Africa to unlock a unique vehicle view! UberX VIP matches loyal riders with top-rated drivers in your city, giving you the chance to enjoy premium service at no extra cost.
To qualify as an uberX VIP rider all you need to do is take at least 20 trips a month and maintain a rating of 4.5 or more.
Plan ahead by scheduling a ride
Catching an early morning flight next month and already stressing about who will be up to take you to the airport? No stress, Uber allows you to schedule a ride up to 30 days in advance to 15 minutes ahead of time – super convenient!
Here is how:
- Tap the car icon to schedule a ride.
- Set your pickup date, time, location, destination, ride type, and get a fare estimate.
- Confirm the details of your upcoming trip and tap Schedule. Edit or cancel anytime before your ride.
- You’ll receive reminders on the day of the trip and notify you when your ride is on the way. You’ll also be notified if the price changes.
Request a ride for a loved one
Stuck at work and grandma needs a ride to the shopping mall? Request a ride for her directly through the app! When you set the pick-up location a fair distance away from your current location, the Uber app automatically asks whether the ride is for a family member or friend. You can then select the rider from your address book, set their destination, and request the ride on their behalf.
Once the driver is on the way, the rider will receive a text message with the driver’s details and a link to track the driver’s route. They’ll even be able to contact the driver directly. The driver will see the rider’s name, and be able to contact the rider directly, too.